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Delivery & Returns

 

Delivery & Returns

Orders placed on weekdays before 12pm GMT will be packed & dispatched  the same working day. 
Orders placed after 12pm GMT on weekdays will be processed the following working day.
Orders placed Saturday and Sunday or on a Bank Holiday will be despatched the next working day.
For Saturday delivery, orders must be placed on Friday before 12pm GMT.
UK orders will take 2-3 working days to be delivered. European and International orders will take up to 12 working days to be delivered.

Returns

To return or exchange your item, please send to the address below along with a comleted returns form, if you do not have a returns form please include a note with your: Name, Address, Email address and your reason for return/exchange.

PINK PIXIE
THE LODGE NIPSELLS FARM
NIPSELLS CHASE
MAYLAND
ESSEX
CM3 6EJ

Delivery Costs

UK Standard Delivery – FREE (3-5 working days)
UK Next Working Day Delivery - £7.99 (orders placed before 12pm Mon-Fri)
European Standard Delivery - £7.99
Non EU (USA, Australia)  – £9.99

Faulty Products

Should you find a fault or problem with your item, we are more than happy to help resolve the problem, please contact us before returning your item.

Contact us:

Our prefered method of contact is via Email at: sales@pinkpixie.co.uk  We aim to respond the same working day Mon-Fri.  Emails sent over the weekend will receive a response on Monday.

You can also call or text us on: 07870 879564

Why is it best to send an Email instead of call?

Sending us an email gives us time to thoroughly look in to your order before getting back to you and the information can be reviewed at any time by all members of staff. 

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